Thank you for requesting a tutor
Our co-ordinating team is now getting busy to source for the best available tutor for you.
what you should expect next?
1) The selected tutor will usually contact you within 2-4 days. However, there might be a chance that we couldn't match a tutor, most common reasons are: location is far away from main cities, lower than market rate, students have limited time slot etc. We will try our best to notify you to see how we can adjust and accommodate. If not, we suggest you to call / text us back to discuss.
2) After we find a match, our client support, Keith ( 016 - 2209510) will step in and brief both parties about tuition related matters personally. He will be collecting tuition fee and assist you if you have any issue or question.
3) Please note that we offer Good Fit Guarantee. In the event that you are not satisfied with our tutor and you decided to terminate the tuition after first class, you will not be charged for the first class. We will assist you to match you with another tutor. If you are satisfied with the tutor, your fees are calculated starting from the first class.
4) Our free service includes:
Terms of Service
This policy is a part of Hero Education Sdn Bhd’s (hereinafter referred to as “Hero Education”) term of use. By using the online services of Hero Education Sdn Bhd, you’re agreeing to this policy.
At Hero Education, we provide a platform for aspiring tutors to meet their potential employers and student. In this process, we act as an intermediary between the tutors and the employers. Upon receiving the request by our customer, i.e. an employer/parent seeking for a potential tutor, we will take into account their needs and requests (if any) and to match it with a tutor which fits the customer’s requirements.
GOOD FIT GUARANTEE
We take pride in selecting the best tutor for you and we want you to be satisfied too. In the unlikely event that you find our tutor unsuitable, do let us know after the first lesson and no fees will be payable for that first lesson. In addition, we will also assist the customer in sourcing the next suitable candidate as tutor. If you are satisfied with the tutor, you can pay the tutor starting from the first class.
As stated earlier, we are merely providing a platform for aspiring tutors to meet their potential employers and student. Whilst we will take all reasonable care in ensuring that the selected tutor matches the requirements of the customer, we are unable to guarantee that the tutor is able to fulfil all the requirements of the customer. As such, we advise that the customer exercises caution and their own judgment in determining tutors they deem to be suitable.
TUITION FEES COLLECTION
After confirmation of a potential tutor by the customer, Hero Education will collect from the customer, an upfront payment of 2 week tuition fees. The amount shall be set-off against the tuition charges payable by the customer to the tutor for the first 2 weeks’ of tuition. The customer shall pay the tutor directly all future tuition fees due from the 3rd week of tuition onwards.
The fee is refundable in the event the tutor cancels the tutoring service or fails to conduct the classes in accordance with the service agreement within 2 weeks’ after commencement of the tuition. Notwithstanding the above, any refund to the Customer is subject to actual tuition fees payable by the customer to the tutor for services rendered prior to the cancellation or termination of the tuition services.
Please note that any tuition fees paid are non-refundable in the event the customers terminates the tuition services. Please note that all matters related to refunds are also subject to the Refund Policy of Hero Education Sdn Bhd.
MODE OF PAYMENT
Bank Transfer: (via online banking or Cash Deposit Machine)
All payment via Bank Transfer shall be made to the following account:-
BANK : MALAYAN BANKING BERHAD
ACCOUNT NAME : Hero Education Sdn Bhd
ACCOUNT NUMBER : 512754531313
Hero Education NEVER authorise any agent/third party save and except for the directors of Hero Education to receive any payment on Hero Education’s behalf. Payment made to any other parties/account other than the payment details listed above or directly to the directors of Hero Education shall not, in any circumstances, constitute payment to Hero Education.
Hero Education WILL NOT be responsible for any payment made to any other accounts other than those stipulated above.
A copy of the proof of payment i.e. receipts or bank in slips shall be forwarded to Hero Education after payment is made.